Sr Associate IT Helpdesk - Petaling Jaya
- Hybride (Mobile Office/ Onsite), Petaling Jaya
- 01.04.2026
- Full-time
- Permanent
The HIMA Group is a global, independent provider of safety-related automation solutions for the process and railway industry. With passion and a spirit of innovation, our employees on all continents are committed to a common goal: the sustainable protection of people, systems and the environment.
Our comprehensive portfolio - from hardware and software to services and customised complete solutions - enables our customers to plan and operate their systems safely.
It is important to us that you can contribute your own ideas and help shape them. We firmly believe that innovation comes from collaboration. That's why we value teamwork and a collegial atmosphere where mutual support is paramount.
As part of our team, you will have the opportunity to experience an inspiring work environment where creativity, diversity and initiative are encouraged. With us, you will not just find a job, but an exciting and varied activity that offers you the chance to actively contribute to the company's success.
HIMA GROUP - WHERE TALENT MEETS TECHNOLOGY
Together, we are creating the future of digital safety.
EXPECTATIONS AND TASKS
- Resolves incident & service requests tickets within the SLA standards.
- Resolves tickets using our defined IT service management process and ITIL standards
- Identify issues and tasks that require escalation and directs to appropriate party
- Diagnosing issue with HIMA-issued laptops, mobile device and peripherals for both on-site and remote regional staff.
- Identity and access management. Finalizing user creation process, handling password resets, MFA setups and account/permission related troubleshooting.
- Communicate solutions concisely and accurately to the end user.
- Support IT Hub Lead in communication with stakeholders.
- Support Digital Workplace, Network, Infra & application if necessary.
- Share knowledge with colleagues from other region to uphold HIMA Global IT standards.
- Local Server Room due diligence. With guidance from Network team, perform physical tasks on local server room.
YOUR PROFILE
Education & Experience
- Bachelor’s Degree in IT, Computer Science, or a related field.
- 1–3 years of experience in an IT support role.
Technical Skills
- Strong troubleshooting skills for Windows 10/11 and Microsoft 365 applications (OneDrive, SharePoint, Office Suite).
- Basic knowledge of Entra ID (user account issues, MFA prompts).
- Experience with endpoint configuration, including Autopilot device deployment, VPN setup, and printer configuration.
- Solid understanding of network fundamentals: IP addressing, DNS, DHCP, and VPN technologies.
- Working knowledge of Intune for device management.
- Familiarity with IT ticketing systems and IT service processes (Incidents & Service Requests).
Soft Skills
- Strong customer service orientation with the ability to communicate clearly and professionally.
- Good problem-solving skills and attention to detail.
Additional Certification (Optional but Advantageous)
- CompTIA A+
- Microsoft MD-102
- ITIL v4 Foundation
Language Requirements
- Fluent English, both written and spoken.
YOUR BENEFITS
- Flexibility and autonomy in an innovative and global work environment
- Attractive and secure workplace
- Flexible and tailored working hour models according to the area of application and the option for remote work
- Practice-oriented onboarding
- Targeted development opportunities
CONTACT & FURTHER INFORMATION
The HIMA Group offers flexible working models. Besides the option of remote work, our employees can choose from various part-time models for specific positions. Job sharing is also possible for certain roles. Feel free to inquire about this.
Diversity and inclusion are more than just an image for us; they're deeply embedded in our corporate culture. Therefore, we welcome all applications: regardless of gender, age, disability, religion, ethnic origin, or sexual identity.