Sr Associate IT Helpdesk - Petaling Jaya
- Hybride (Mobile Office/ Onsite), Petaling Jaya
- 01.04.2026
- Full-time
- Permanent
We are the world market leader in the field of safety-related automation. Our employees on all continents work with great passion toward a common goal: the sustainable protection of people and the environment. With our portfolio, which ranges from hardware and software to services and individual complete solutions, we enable our customers to plan and operate their plants safely.
As an independent family business, we place great value on teamwork, openness, trust and curiosity about change. Do you fit in with us?
Then become part of the HIMA team as
Expectations and tasks
- Resolves incident & service requests tickets within the SLA standards.
- Resolves tickets using our defined IT service management process and ITIL standards
- Identify issues and tasks that require escalation and directs to appropriate party
- Diagnosing issue with HIMA-issued laptops, mobile device and peripherals for both on-site and remote regional staff.
- Identity and access management. Finalizing user creation process, handling password resets, MFA setups and account/permission related troubleshooting.
- Communicate solutions concisely and accurately to the end user.
- Support IT Hub Lead in communication with stakeholders.
- Support Digital Workplace, Network, Infra & application if necessary.
- Share knowledge with colleagues from other region to uphold HIMA Global IT standards.
- Local Server Room due diligence. With guidance from Network team, perform physical tasks on local server room.
Your Profile
Education & Experience
- Bachelor’s Degree in IT, Computer Science, or a related field.
- 1–3 years of experience in an IT support role.
Technical Skills
- Strong troubleshooting skills for Windows 10/11 and Microsoft 365 applications (OneDrive, SharePoint, Office Suite).
- Basic knowledge of Entra ID (user account issues, MFA prompts).
- Experience with endpoint configuration, including Autopilot device deployment, VPN setup, and printer configuration.
- Solid understanding of network fundamentals: IP addressing, DNS, DHCP, and VPN technologies.
- Working knowledge of Intune for device management.
- Familiarity with IT ticketing systems and IT service processes (Incidents & Service Requests).
Soft Skills
- Strong customer service orientation with the ability to communicate clearly and professionally.
- Good problem-solving skills and attention to detail.
Additional Certification (Optional but Advantageous)
- CompTIA A+
- Microsoft MD-102
- ITIL v4 Foundation
Language Requirements
- Fluent English, both written and spoken.
What we offer
- Flexibility and autonomy in an innovative and global work environment
- Attractive and secure workplace
- Flexible and tailored working hour models according to the area of application and the option for remote work
- Practice-oriented onboarding
- Targeted development opportunities